Service 06
Remote support
Monitoring, alarms and remote diagnostics with an on-site escalation path.
- Covers
- NZ-LFP series, QYL chargers
- Cycle
- Every 6 months
- Coverage
- Egypt, GCC
- Response
- 48 h
What a visit includes
Visual and mechanical inspection
Enclosure integrity, cable terminations, torque check against the installation record, ventilation and filter condition.
Electrical measurement
Insulation resistance, earth continuity, cell and module voltages, balance across strings, and charger output under load.
Thermal survey
Thermal imaging of terminations and busbars at working load, compared against the previous visit's baseline.
Written report
Findings, measurements, photographs, anything that needs attention, and a recommended date for the next visit.
How it runs
4 steps from first call to the next scheduled visit
01
Scope
We agree what is on site and what is in contract.
02
Visit
A Net Zero engineer attends with the measured checklist.
03
Report
Findings, actions and parts, within five working days.
04
Follow-up
Actions closed and the next visit scheduled.
Where it runs today
Sites under a maintenance contract
Egypt · 10th of Ramadan
Industrial rooftop solar plant
- 2.4 MWp
- Capacity
- 2025
- Year
- operating
- Status
Kenya · Nakuru
Agricultural pumping array
- 180 kWp
- Capacity
- 2024
- Year
- operating
- Status
Saudi Arabia · Riyadh
Telecom site energy storage
- 480 kWh
- Capacity
- 2024
- Year
- delivered
- Status
DEMO DATA — every figure on this page is a placeholder until approved data replaces it.
Demo data — project references publish only with written client consent.
Request this service
Four fields. An engineer reads it, not a form handler.
It becomes a record, not an email
The request is stored in the control panel with the models you listed, so nothing depends on one inbox.
We answer in the language you wrote in
Arabic requests are answered in Arabic by an Arabic-speaking engineer.
No price without a survey
We will not quote a maintenance contract on a site we have not seen. The survey is quoted separately and credited if the contract goes ahead.